IT Support Help Desk

• Password resets
• Application and network access issues

• Campus computer workstation repairs and maintenance
• Campus computer software update or installation

Report copier problems

Toll Free: 855-582-3593

Please be prepared to provide your individual PIN number (the last four digits of your social security number) and a description of the issue or request.

The help desk is available by phone 24 hours a day, seven days a week, 365 days a year.

The help desk will work to diagnose the problem, resolve it immediately if possible, and escalate issues to on-campus IT staff as needed. The help desk can access your device remotely to assist as appropriate. Please use each application’s internal Help/Support functions (i.e. Joule, ExamSoft, Campus Nexus Student, Chirotouch, Microsoft Office) for use or configuration questions as the help desk has very limited application knowledge.

The on-campus IT staff at CUKC will continue to provide user support, however, they will be handling cases only after the help desk has logged the case and had a chance to resolve the issue first.

CUKC IT Support Help Desk contact information:
• 913-234-0710
• Toll free: 855-582-3593
• helpdesk@cleveland.edu

Email can be used for non-urgent requests. You will receive a response within approximately one business day.